Terms and conditions

01 Acceptance

These terms govern the use of Allaskan, the platform of Dupplex Software Factory, identified with [NIT por completar] and located at [Dirección por completar], Colombia. By creating an account or using the service you accept these terms and our privacy policy.

If you use the service on behalf of a company, you represent that you have authority to bind it, and these terms apply to that company.

02 The service

Allaskan is a cloud platform to manage your business orders, inventory, finance, marketing and customer service across several sales channels, with Atlas, an artificial intelligence assistant.

The service evolves constantly: we may add, change or remove features. Some features may be offered as early access; those are provided as is and may change or fail more often.

03 Accounts and security

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your credentials confidential and for all activity in your account and by the members you invite.
• You must tell us immediately if you suspect unauthorized use of your account.
• You must be of legal age to create an account.

04 Plans, payments and renewal

• Plans, their features and prices are shown when you subscribe. Prices are in Colombian pesos and include or itemize applicable taxes as indicated.
• Payments are processed by Wompi. By saving a payment method you authorize us to charge the plan on a recurring basis until you cancel.
• Subscriptions renew automatically at the end of each period. You can cancel at any time and the cancellation takes effect at the end of the period already paid.
• Unless the law provides otherwise, we do not refund partial periods.
• We will give you at least thirty (30) days' notice of any price change to your plan.
• If a payment fails, we will notify you and may suspend the service if it is not resolved.

05 Atlas credits

Some Atlas features, such as generating images, text or audio, use your company's credits. You will see the usage inside the application. Credit conditions, including validity, depend on your plan or the package you buy.

06 Acceptable use

You may not use the service to:

• Carry out illegal or fraudulent activities or violate third-party rights.
• Send spam or unsolicited communications.
• Publish content that infringes copyrights, trademarks or other rights.
• Try to access other companies' accounts or data, or break the platform's security.
• Copy, decompile or reverse engineer the software, or scrape data without authorization.
• Overload the platform or interfere with its operation.
• Breach the policies of the platforms you connect, such as Shopify, MercadoLibre or Meta.

07 Third-party integrations

When you connect Shopify, MercadoLibre, Meta or other services, you authorize us to access them on your behalf to read and update the information needed. Those services are governed by their own terms.

We do not control those platforms and are not liable for their failures, changes or decisions, such as suspending your store or your ads. You can disconnect an integration at any time.

08 Your data

The information you upload or that comes from your channels is yours. You grant us a limited license to host, process and display it only to provide the service to you.

You are responsible for your customers' personal data and for having the authorizations needed to process it. We act as processor of that data, as described in our privacy policy.

You can export your information while your account is active and during the post-termination period described below.

09 Artificial intelligence

The answers and content Atlas generates may contain errors. Review them before making decisions or publishing them; you are responsible for how you use them.

When you ask Atlas to create, edit, archive or delete information, those actions are taken on your behalf. Review the confirmations it shows you before approving them.

10 Intellectual property

The software, design, trademarks and content of Allaskan belong to Dupplex Software Factory or its licensors. These terms do not transfer any rights over them to you, beyond the right to use the service while you have an active account.

If you send us suggestions or feedback, we may use them to improve the service with no obligation to compensate you.

11 Availability and support

We make reasonable efforts to keep the service available and working properly, but there may be interruptions due to maintenance, failures or causes beyond our control. Unless agreed in writing, we do not guarantee a specific availability level.

12 Suspension and termination

You can cancel your account at any time. We may suspend or terminate the service if you breach these terms, fail to pay or if your use puts the platform or third parties at risk; when possible, we will warn you first.

After termination you will have thirty (30) days to export your information. After that we will delete it, except what we must keep by law.

13 Warranties

To the extent permitted by law, the service is provided as is and as available. Nothing here limits the rights granted to you by Colombian Law 1480 of 2011 (Consumer Statute) when it applies to you.

14 Limitation of liability

To the extent permitted by law, we are not liable for indirect damages, lost profits, lost sales or lost data arising from the use of or inability to use the service. Our total liability to you will not exceed what you paid us in the twelve (12) months before the event giving rise to it.

These limitations do not apply in cases of willful misconduct or gross negligence.

15 Indemnity

You agree to hold Dupplex Software Factory harmless from third-party claims arising from your breach of these terms, the law or third-party rights, including the processing of your customers' data.

16 Changes to these terms

We may update these terms. We will publish the new version on this page and, if the changes are significant, we will notify you in advance by email or inside the application. If you keep using the service after they take effect, you accept them.

17 Governing law

These terms are governed by the laws of the Republic of Colombia. Any dispute will be settled before the competent courts of [Ciudad por completar], Colombia, without prejudice to the rights the law grants you as a consumer.

18 Contact

Dupplex Software Factory · [NIT por completar] · [Dirección por completar], Colombia · [Correo de contacto por completar]