Privacy policy

01 Who is responsible

Allaskan is a platform built and operated by Dupplex Software Factory, identified with [NIT por completar], located at [Dirección por completar], Colombia. For anything related to your personal data you can write to us at [Correo de contacto por completar].

This policy is governed by Colombian Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and the other Colombian rules on personal data protection.

02 What this policy covers

It covers this website, the Allaskan web and mobile applications and related services. In them we handle information in two different roles:

• As controller, for the data of people who create an account, use Allaskan or contact us.
• As processor, for the data of the end customers of the companies that use Allaskan (for example, buyers coming from a connected Shopify or MercadoLibre store). In that case the customer company is the controller of that data and is responsible for having its owners' authorization; we only process it following its instructions and to provide the service.

03 What information we collect

Depending on how you use the service, we may process:

• Account data: name, email, phone, company, role and preferences. Passwords are stored hashed, never in plain text.
• Billing data: company details, plan, payment history and receipts. Payments are processed by Wompi; your card details are tokenized directly on their platform and we do not store the full card number.
• Technical and security data: IP address, approximate location derived from the IP, device and browser type, active sessions and activity logs.
• Data from the integrations you connect: orders, products, inventory, payments, refunds, end-customer data and, for Meta, Facebook, Instagram and Messenger posts, campaigns and messages.
• Content you upload or generate: images and files, internal chat messages, conversations with Atlas and the text, images or audio Atlas creates for you.
• Mobile app data: the device identifier needed to send you push notifications.

04 How we use the information

We use the information to:

• Provide, maintain and improve Allaskan, including syncing orders, inventory, finance and marketing across your channels.
• Authenticate you, keep your sessions, detect suspicious access and let you review and close active sessions.
• Process payments, issue receipts and manage your plan and credits.
• Send you operational emails and notifications about your account, your orders and the service.
• Answer your support requests.
• Generate the answers, text, images and audio you ask Atlas for.
• Send you marketing information, only if you authorize it; you can withdraw that authorization at any time.
• Comply with legal, accounting and tax obligations and answer requests from authorities.

05 Atlas and artificial intelligence

Atlas runs on third-party artificial intelligence providers. When you ask it a question or ask it to create content, we send those providers only the information needed to answer that request.

We do not sell your information or your customers' information, and we do not use it to train our own artificial intelligence models.

06 Who we share information with

We only share information with:

• Providers that help us run the service: cloud infrastructure and hosting, databases, file storage, email delivery, payment processing, artificial intelligence and error monitoring. All of them act on our instructions.
• The platforms you choose to connect, such as Shopify, MercadoLibre or Meta, to the extent needed for the integration to work. For example, if you enable it, we send purchase events to Meta to measure the results of your campaigns.
• Authorities, when a law or court order requires it.
• A future buyer or successor of the business, in case of a merger, acquisition or sale of assets, who must respect this policy.

We do not sell or rent personal information.

07 International transfers

Some of our providers host information on servers located outside Colombia, including the United States. We make these transfers under Law 1581 of 2012 and require those providers to keep adequate levels of protection.

08 How long we keep information

We keep information while your account is active and for as long as needed for the purposes described. When you cancel your account, we delete or anonymize the information within a reasonable period, except what we must keep for legal, accounting or tax obligations.

We also honor deletion requests we receive from connected platforms, such as Shopify requests when an end customer or a store asks to erase their data.

09 How we protect information

We apply reasonable technical and organizational measures: encrypted connections, hashed passwords, separation of each company's information, role-based access control, session revocation and platform monitoring.

No system is completely secure. If we detect an incident affecting your information, we will inform you and report it to the competent authority when the law requires it.

10 Your rights

As the owner of the data you have the right to:

• Know, update and correct your personal data.
• Request proof of the authorization you gave us.
• Be informed about how we use it.
• Revoke the authorization or request the deletion of your data when there is no legal or contractual duty to keep it.
• Access your data free of charge.
• File complaints with the Colombian Superintendence of Industry and Commerce (SIC).

11 How to exercise your rights

Write to us at [Correo de contacto por completar] with your name, your account email, your request and any supporting documents.

We answer inquiries within ten (10) business days, extendable by five (5) more. We handle claims within fifteen (15) business days, extendable by eight (8) more. In both cases we will tell you if we need the extension and why.

If your data reached us through a company that uses our platform, we recommend sending your request to that company first, as it is the controller; we will help it answer you.

12 Cookies and local storage

This site stores a cookie to remember your language and uses your browser storage so the welcome animation does not repeat during the same visit. The applications use a session cookie, required to keep you signed in.

We do not use advertising cookies on this site today. If we do in the future, we will ask for your consent. You can delete or block cookies in your browser settings, although some features may stop working.

13 Minors

Allaskan is intended for businesses and adults. We do not knowingly collect data from people under 18.

14 Changes to this policy

We may update this policy. We will publish the new version on this page with its update date and, if the changes are significant, we will notify you by email or inside the application before they take effect.

15 Contact

Dupplex Software Factory · [NIT por completar] · [Dirección por completar], Colombia · [Correo de contacto por completar]